Referral Programme Terms and Conditions

1. Introduction

1.1. These Terms and Conditions (“Terms”) apply to the limited time referral fee offer (the “Offer”) made by iX5 Pest Control, a trading name of iX5 Environmental Services Ltd, registered in England & Wales (Company No. 14460986), registered office: Thistledown Barn, Holcot Lane, Sywell, Northampton, NN6 0BG, VAT Registration No: 428 0982 78 (“we”, “us”, “our”).

1.2. The Offer is available to UK-based businesses only (“Referrer”, “you”) who introduce new commercial clients to us in accordance with these Terms.

1.3. By making a referral to us under this Offer, you agree to be bound by these Terms.

2. Eligibility and Definition of a Qualifying Referral

2.1. A Qualifying Referral is where:

a) You directly introduce us to a new commercial client(“Client”) for proactive pest control services at a commercial site; and
b) The Client signs a minimum 12-month service level agreement (SLA)with us for a proactive pest control contract at a commercial site; and
c) The Client’s contract includes a first year’s annual service charge (excluding any set-up or installation charges) which is payable to us; and
d) The Client is not already an existing client of ours, and we are not already in active discussions with them about similar services at the time of your introduction.
e) The service / service level agreement is for an arrangement directly between the new commercial client and us; and does not include services where we are contracted to you, your company, or any other party on behalf of an end client.

2.2. We reserve the right, at our sole discretion, to determine whether a referral is a Qualifying Referral in line with these Terms.

2.3. Only one Referrer is eligible for a referral fee in respect of any one Client. If more than one referrer claims for the same Client, we will determine, at our sole discretion, which referrer (if any) is entitled to the referral fee.

3. Referral Fees

3.1. For each Qualifying Referral where the Client’s first year’s annual service charge (excluding set-up charges) is over £1,000 (ex VAT), we will pay you a fixed referral fee of £250 (ex VAT).

3.2. For each Qualifying Referral where the Client’s first year’s annual service charge (excluding set-up charges) is less than £1,000 (ex VAT), we will pay you a referral fee equal to 20% of the annual service charge value (ex VAT).

3.3. The referral fee is calculated only on the annual service charge for the first year of the Client’s contract and excludes all:

• Set-up charges
• Installation charges
• Proofing works
• One-off works outside the agreed service schedule
• Any additional services not included in the first year’s standard service charge.

3.4. Any referral fee is a one-off payment per Qualifying Referral. It does not recur in subsequent years and no other payments, commissions or obligations are due in respect of that Client or any renewal, extension, variation or additional services.

3.5 We determine the value of any contract service charge following a full site survey and risk assessment of the clients property, in line with our standard procedures for all new contract quotes.

4. Invoicing Requirements

4.1. To receive a referral fee, you must:

a) Raise an invoice for the agreed referral fee; and
b) Address the invoice to:
iX5 Environmental Services Ltd
Thistledown Barn, Holcot Lane, Sywell, Northampton, NN6 0BG
Company No. 14460986 | VAT No: 428 0982 78
c) Email the invoice to: [email protected]

4.2. Each invoice must clearly state:

• Your business name, address and bank details (for payment)
• The Client’s name and site address
• The date the Client’s contract was signed (if known)
• The annual service charge value (ex VAT) for the first year
• The calculated referral fee (stating whether it is £250 fixed or 20% of the annual service charge).

4.3. We reserve the right to request reasonable evidence of the referral and/or the value of the Client’s contract before approving any invoice.

5. Payment Terms

5.1. Payment of any referral fee is conditional upon:

a) The Client having signed a minimum 12-month SLA with us for proactive pest control services at a commercial site; and
b) The Client’s contract being set up and activated; and
c) The Client having paid to us their initial quarterly payment(or equivalent first scheduled service charge payment) under that contract.

5.2. Once all conditions in clause 5.1 are satisfied and we have received a valid invoice from you in accordance with clause 4, we will pay the referral fee into your nominated UK bank account within 14 days.

5.3. If the Client fails to make their initial quarterly payment, cancels the contract before that payment is made, or otherwise defaults, no referral fee will be payable.

5.4. We will pay the referral fee by bank transfer only. You are responsible for ensuring the accuracy of the bank details provided. We accept no liability for payments made to incorrect bank details supplied by you.

6. Nature of the Relationship

6.1. Participation in this Offer does not create any partnership, joint venture, agency, employment or franchise relationship between you and us.

6.2. You have no authority to make or accept any offers or representations on our behalf, or to bind us in any way.

6.3. You must not represent yourself to any Client as an employee, agent, or representative of iX5 Pest Control / iX5 Environmental Services Ltd beyond the fact that you are making an introduction under this Offer.

7. Limitations and Exclusions

7.1. The Offer applies only to commercial pest control contracts and does not apply to domestic/residential customers.

7.2. No referral fee is payable where:

• The Client does not enter into a minimum 12-month SLA with us; or
• The contract is for purely reactive, one-off or ad-hoc works; or
• The Client is already an existing client of ours or was already in active discussion with us about similar services; or
• The Client does not make the required initial quarterly (or first scheduled) payment; or
• We reasonably suspect fraud, misrepresentation or other improper conduct in relation to the referral.

7.3. You are responsible for any tax liabilities (including VAT, corporation tax or income tax) arising from receipt of the referral fee.

8. Duration, Changes and Withdrawal of the Offer

8.1. This is a limited time offer. We reserve the right to:

• Withdraw the Offer at any time; and/or
• Amend these Terms at any time, including the referral fee amounts or percentages.

8.2. If we withdraw or amend the Offer, this will not affect your entitlement to a referral fee for any Qualifying Referral:

• Where the Client has already signed a qualifying 12-month SLA with us before the date of withdrawal; and
• The other conditions in these Terms (including the Client’s first payment) are subsequently satisfied.

8.3. We may, at our sole discretion, honour or decline referrals made after the Offer has been withdrawn or materially changed.

9. Data Protection

9.1. In making a referral, you may provide us with the contact details of a prospective Client. You warrant that you have a lawful basis (e.g. consent or legitimate interest) to share such details with us for the purpose of making the introduction.

9.2. We will handle any personal data provided to us in accordance with applicable data protection laws and our privacy practices.

10. Governing Law and Jurisdiction

10.1. These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

10.2. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

11. General

11.1. If any provision of these Terms is held to be invalid or unenforceable in whole or in part, the validity of the remaining provisions shall not be affected.

11.2. No failure or delay by us in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy.

11.3. These Terms constitute the entire agreement between you and us in relation to the Offer and supersede any prior understandings or communications relating to the Offer.